FAQ

Last Updated: October 2026

At Gjdjwhhfhh, operated by 2nd Street Hongkong, Limited, we respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect information when you browse our online store, purchase our makeup bags, or communicate with us.

1. Information We Collect

We may collect the following categories of information, depending on how you interact with our store:

Information You Provide: Your name, shipping and billing addresses, email address, telephone number, and information submitted during checkout, account registration, or customer support communications.

Order and Transaction Information: Products purchased, selected variants, quantities, order totals, payment status, transaction references, and delivery details.

Payment Information: Payment details are handled by third-party payment providers. We may receive payment confirmations and limited transaction information, but we do not receive or store your full payment card number or card security code.

Device and Usage Information: Your IP address, browser type, operating system, approximate location inferred from your IP address, referring pages, and interactions with our website.

Communications and Preferences: Messages you send us, marketing preferences, and feedback you choose to provide.

2. How We Use Your Information

We use personal information for the following purposes:

Order Processing and Delivery: To verify payments, prepare orders, arrange shipping, provide tracking updates, and manage returns or refunds.

Customer Service: To respond to inquiries, resolve problems, and communicate about your purchases.

Website Improvement: To understand browsing patterns, evaluate store performance, and improve navigation and product presentation.

Transactional Communications: To send order confirmations, shipping notifications, and important account or service updates.

Marketing Communications: To send promotional announcements, seasonal offers, and makeup bag recommendations when you have opted in. You may unsubscribe at any time.

Advertising and Analytics: To measure advertising effectiveness and, where enabled and permitted, personalize advertisements.

Security and Legal Obligations: To prevent fraud, protect our services, maintain required records, and respond to lawful requests.

Where applicable law requires a legal basis for processing, we rely on contract performance, consent, legal obligations, or legitimate interests, as appropriate.

3. Information Security and Retention

We use reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or loss.

These measures include access restrictions and security features provided by our store and payment service providers. No internet transmission or electronic storage system can guarantee absolute security.

We retain information for as long as reasonably necessary to fulfill the purposes described in this policy, including order fulfillment, customer service, accounting, dispute resolution, and applicable legal requirements. When information is no longer needed, we delete or de-identify it, subject to lawful retention requirements.

4. Service Providers and Information Sharing

We may share relevant personal information with providers supporting our business, including:

Store and Technology Providers: Shopify and other providers supporting website hosting, checkout, order management, and communications.

Payment Providers: Companies that process payments, verify transactions, and help prevent fraud.

Shipping and Fulfillment Partners: Providers that package, transport, and deliver your orders.

Advertising and Analytics Partners: Where enabled on our store, services that help us understand website traffic, measure conversions, and deliver advertisements. These may include:

The services involved depend on our store configuration and your privacy choices.

We may also disclose information when necessary to comply with legal obligations, protect legal rights, or complete a business transfer such as a merger or acquisition.

We do not sell personal information for monetary payment. Certain disclosures to advertising partners may nevertheless qualify as a “sale” or “sharing” under applicable privacy laws.

5. Cookies and Tracking Technologies

Our store may use cookies, pixels, and similar technologies to:

  • Maintain shopping cart, checkout, and account functionality.
  • Remember preferences.
  • Support website security and fraud prevention.
  • Measure traffic and store performance.
  • Support advertising attribution and personalization, where enabled.

Where required, we request consent before using nonessential tracking technologies.

You may manage available preferences through our store’s privacy controls, where provided, or through your browser settings. Disabling certain cookies may affect website functionality.

6. Children’s Privacy

Our store is intended for adult shoppers. We do not knowingly collect personal information from children under 13, or below another applicable minimum age, without legally required authorization.

If you believe a child has provided personal information to us, please email support@gjdjwhhfhh.com. We will investigate and take appropriate steps to delete information collected improperly.

7. Browsing and Privacy Signals

You may browse our public storefront without creating an account or submitting checkout information. Device and usage information may still be collected as described in this policy.

Browser “Do Not Track” signals do not have a universally adopted response standard. Our response to such signals depends on the technologies used by our store. Where required by applicable law, we recognize supported opt-out preference signals, such as Global Privacy Control, for relevant processing.

8. European Economic Area and United Kingdom Privacy Rights

Where applicable data protection laws apply, individuals in the European Economic Area and United Kingdom may have the right to:

  • Access their personal information.
  • Correct inaccurate or incomplete information.
  • Request deletion, subject to lawful exceptions.
  • Request restriction of processing.
  • Object to certain processing.
  • Receive a portable copy of certain information.
  • Withdraw consent where processing relies on consent.
  • Lodge a complaint with a relevant data protection authority.

To submit a request, contact support@gjdjwhhfhh.com.

Personal information may be processed outside your country of residence, including in Hong Kong and countries where our service providers operate. Where required, we use appropriate safeguards for international transfers.

9. California and Other Applicable U.S. Privacy Rights

Depending on your location and whether the relevant law applies, you may have rights to:

Access and Disclosure: Request information about the personal information we collect, use, and disclose, including access to specific information about you.

Correction and Deletion: Request correction of inaccurate information or deletion of information, subject to applicable exceptions.

Data Portability: Obtain a portable copy of certain personal information.

Advertising Choices: Opt out of qualifying sale, sharing, or targeted advertising activities.

Non-Discrimination: Exercise applicable privacy rights without unlawful discriminatory treatment.

Where permitted, an authorized agent may submit a request on your behalf. We may require information to verify your identity and the agent’s authority.

Send requests to support@gjdjwhhfhh.com. We will respond within applicable legal timelines. Where a right to appeal applies, you may contact us to appeal a request decision.

10. Security Incident Response

If we become aware of a security incident affecting personal information, we will investigate, take appropriate corrective steps, and assess any notification obligations.

Where required, 2nd Street Hongkong, Limited will notify affected individuals and relevant authorities within the timelines established by applicable law. Notices will describe the incident and available protective steps as appropriate.

11. Marketing Emails and Policy Updates

Our promotional emails use accurate sender information and non-deceptive subject lines and include an unsubscribe option.

You may unsubscribe using the link in a promotional email or by contacting us. We process unsubscribe requests within applicable legal deadlines. Essential order and service communications may continue.

We may update this Privacy Policy to reflect changes in our services, practices, or legal obligations. The current version will appear on this page with an updated revision date. Additional notice or consent will be provided where required.

12. Company and Contact Information

For privacy questions or requests concerning your personal information, please contact:

  • Brand Name: Gjdjwhhfhh
  • Legal Operating Entity: 2nd Street Hongkong, Limited
  • Business Address: Units Nos. 1205, 1206 and 1207, 12th Floor, New East Ocean Centre, No. 9 Science Museum Road, Kowloon, Hong Kong
  • Customer Support Email: support@gjdjwhhfhh.com
  • Contact Telephone: +1 (447) 268-2402
  • Business Hours: Monday–Friday, 9:00 AM–6:00 PM (EST)